Refund Policy
Refund Policy — Digital Products
Because Pupnora™ products are delivered digitally and may be accessed or downloaded immediately after purchase, refunds for digital products are handled differently from physical goods.
Please review the product description carefully before completing your purchase.
Digital Purchases
Once a digital product has been successfully delivered, accessed, or downloaded, purchases are generally considered final except where:
The file is defective or materially different from the product description; you were charged more than once for the same order; we are unable to provide access to the purchased product; or applicable consumer protection law gives you additional rights.
If you experience a technical problem, please contact us before requesting a refund. We will first make reasonable efforts to provide working access to the purchased files.
Refund Requests
Contact:
Please provide your order number, the email used for the purchase, and a short explanation of the issue.
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Change of Mind
Due to the immediate-access nature of downloadable digital products, we may not be able to provide refunds solely because a customer changes their mind after accessing or downloading the product, except where required by law.
Consumer Rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Last updated: September 2026